Legal
Refund Policy
Effective: September 2026.
14-day money-back guarantee
- You may request a full refund within 14 days of purchase by emailing support@primwright.com.
- Refunds are processed by Paddle, our merchant of record, and returned to your original payment method.
- When Paddle confirms a full refund, your license access is revoked automatically.
- Refunds are subject to concise reasonable anti-abuse terms (no refunds for fraud, systematic circumvention of access controls, or repeated refund abuse).
The complete terms — including how partial refunds, chargebacks, and pending refunds are handled — are in Section 4 of the Digital License & Access Terms, which govern.